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HeadsUp - Frequently Asked Questions
 Overview
Licensing
Installation, Implementation, and Compatibility
Upgrades
Support and Training
Enabling Technologies
Overview
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Q.
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What is HeadsUp?
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A.
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HeadsUp is a web-based, collaborative software application that
integrates scheduling, document tracking, project management, field reporting, and margin analysis into a single
application that provides proactive alerts and notifications before problems get out of hand.
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Licensing
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Q.
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If HeadsUp is a web-based system, who owns my data?
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A.
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You own your data. Your data is your property and will be held
in confidence by us.
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Installation, Implementation, and Compatibility
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Q.
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What operating system and web browser should I use with HeadsUp?
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A.
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HeadsUp works best with Windows XP and the latest Internet Explorer 6 web
browser.
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Q.
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How do I install HeadsUp?
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A.
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HeadsUp is a web-based application. You do not need to install it on your workstation.
You only need a web browser to use HeadsUp.
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Q.
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Can I use HeadsUp on my PDA?
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A.
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You can use HeadsUpMobile, an interface into HeadsUp that is
optimized for PDAs and other mobile devices. HeadsUpMobile is included with HeadsUp.
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Q.
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What happens during Implementation?
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A.
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First is an Implementation Services Site Assessment visit.
The purpose of this visit is to get to know more about your business, your needs,
workflow processes, business practices, and key personnel. From that assessment we
create an implementation plan tailored towards your goals and requirements.
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Q.
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How long does implementation take?
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A.
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The average implementation time line (beginning
with a Kick Off meeting and ending with Go Live usage) runs about 2 - 3 months.
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Upgrades
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Q.
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How often is HeadsUp updated?
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A.
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HeadsUp is updated six or seven time a year. Because HeadsUp is a web-based
system, these updates are seamless and you don't need to install anything.
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Support and Training
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Q.
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How do you do training?
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A.
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The training team at HeadsUp offers web-based training
classes. Web-based training has several advantages: 1) Costs less than on-site
training and there are no travel expenses; 2) Sessions last from 1-2 hours so your
employees are not overwhelmed with too much information at one time; 3) There is
live interaction between the trainer and your employees with both looking at the
same computer screen using web collaboration software.
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Enabling Technologies
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Q.
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What accounting systems does HeadsUp work with?
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A.
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HeadsUp can sychronize with Intuit Master Builder,
Contractor Anywhere, and Sage Timberline using our HeadsUpSync software. HeadsUpSync
is included with HeadsUp.
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Q.
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What other software does HeadsUp work with?
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A.
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Approval (merge) Documents in HeadsUp can be authored with
Microsoft Word. You can also upload and track many different kinds of Reference Documents
including Microsoft Word, Excel, PowerPoint, Adobe PDF, JPEG, GIF, and more.
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